it has come to our attention that many old players have joined once again our battlefield; while we couldn't be happier about this event, we have noticed an increase in support tickets sent to us regarding lost credentials, and this led us to do something with the aim to increase the quality, the speed and the overall experience of this process.
The retrieval of credentials is a process that may take some time due to the fact that the current system is based upon a number of questions we ask those who submit tickets, and then wait for your answers, in order to have an high degree of certainty that the user submitting the ticket is actually the original creator of the account.
In order to speed up the process, we have come with a simple form that you may fill out if the occasion arises, in this way, you'll also know what kind of information we ask you in these cases.
Feel free to copy-paste the form in a ticket, and then fill it up with the required informations. While not all informations are mandatory, the more you fill up precisely, the less time we will take to confirm your answers.
I'm having trouble accessing an account because the credentials I've been using do not allow me to log-in successfully in the server. The following informations belong to the account in question:
Nickname Camouflage (if any):
E-mail submitted when I registered this account:
Date of Birth submitted when I registered this account:
Name and Surname submitted when I registered this account:
Date this account was registered:
Favourite payment method to charge MCash:
Last time I charged MCash: with the method:
Last time I logged in:
The first weapon I bought is:
Thank you for your consideration, I'll wait for your answer,
Your Operation7 Staff